Motorline troubleshooting

A product shows Sold out

Check the selected variant's inventory, sales-channel availability, market availability, and inventory policy in Shopify admin. If inventory is tracked, confirm stock exists at a location that can fulfill online orders.

Pickup availability is missing

Pickup requires an active Shopify location, pickup enabled for that location, inventory assigned there, and an eligible selected variant. The theme cannot create or infer pickup inventory.

The Buy it now button is missing

Enable accelerated checkout in the product purchase block. Shopify may hide it for unsupported products, selling plans, recipient products, B2B contexts, or incompatible app behavior.

Payment icons are empty

Enable payment providers in Shopify settings and make sure the payment-icons block is present. The theme renders Shopify's enabled payment types; it does not invent payment methods.

The account button behaves unexpectedly

Review Settings > Customer accounts. The theme uses Shopify's customer-account component, so the destination and signed-in state follow the store's account configuration.

Confirm the Header's mega-menu trigger exactly matches a top-level menu item's title, including spacing and capitalization. Add at least one Mega menu collection block and assign a collection. The mobile version appears as an accordion inside the mobile navigation.

Collection filters are missing

Install or open Shopify Search & Discovery and configure storefront filters. Filters with no applicable values may remain hidden on a collection.

Product recommendations are empty

Shopify generates related recommendations from product data. Assign complementary products in Search & Discovery when you need specific items. Recommendations may be empty on new or sparse catalogs.

Product media is not displayed correctly

Confirm the media finished processing in Shopify admin. Re-upload corrupt files, use supported formats, and test images, hosted video, external video, and 3D models separately. Third-party media apps may override the native viewer.

The free-shipping bar is missing or off screen

Open the Overlay group, enable the free-shipping section, and verify its threshold and position settings. Check for app widgets or custom CSS that occupy the same fixed screen area.

A third-party app changed the layout

Disable the app embed or app block in an unpublished copy and retest. Contact the app developer when its code overrides theme styles or cart events.

A translation is missing

Confirm the active locale file contains the key and that merchant content is translated separately. Shopify's translation apps can manage both theme strings and resource content.

An update changed customized code

Restore the prior theme backup, then compare custom code with the new release. Theme-editor settings are more portable than direct code edits. Reapply custom code only after checking compatibility.

Request support

Submit https://themes.carbonsupplyco.com/support/ or email support@carbonsupplyco.com. Include your store URL, theme version, affected page URL, steps to reproduce, expected result, actual result, screenshots or a short recording, browser and device details, and recent app or code changes.